Refund Policy

Effective October 17, 2026

We want every purchase on Nook to feel fair. If something is wrong, email [email protected] and we will make it right. This policy is part of our Terms of Service.

1. Diamond packs

• Unused packs: you can get a full refund within 14 days of purchase if none of the diamonds from that purchase have been spent.
• Partly used packs: diamonds are delivered instantly and used as you talk, so spent diamonds are not refundable.
• Failed replies: if a reply fails because of a problem on our side, its diamonds are returned to your account automatically. If you think that did not happen, tell us and we will fix it.

2. No subscriptions

Nook does not sell subscriptions. Every purchase is a one-time charge, so there is nothing to cancel and nothing renews.

3. Unauthorized or duplicate charges

If you see a charge you did not make, or were charged twice, contact us right away. We refund unauthorized and duplicate charges in full and secure the affected account.

4. How refunds are paid

Approved refunds go back to the original payment method through Stripe within 5 business days of approval. Your bank may take a few more days to show it. Diamonds from a refunded purchase are removed from your account.

5. How to ask for a refund

Email [email protected] with your account email, the purchase date and amount, and the receipt number if you have it. We reply within 1 business day.

6. Chargebacks

Please contact us before disputing a charge with your bank; we can usually solve the problem faster. Accounts with an open chargeback may be suspended until it is resolved.

7. Your legal rights

Nothing in this policy limits any refund rights you have under the consumer laws where you live.