Contact & Support
We answer every message within 1 business day.
| [email protected] | |
| Company | NovelMonkey AI Lab |
| Hours | Monday to Friday, 9 am to 6 pm US Eastern Time |
Billing questions
If you don't recognize a charge, were charged twice, or a purchase didn't add diamonds, email us with your account email, the date and amount of the charge, and the receipt number if you have it.
Refunds
See the Refund Policy for what can be refunded, then email us to request one.
Report content
To report a reply that breaks our rules, or content that you believe depicts a real person, email [email protected] with the subject "Content report". See our Content & Safety Policy for how reports are handled.
Your data
To access, export or delete your data, or to delete your account, see Delete your data.