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Contact & Support

We answer every message within 1 business day.

Email[email protected]
CompanyNovelMonkey AI Lab
HoursMonday to Friday, 9 am to 6 pm US Eastern Time

Billing questions

If you don't recognize a charge, were charged twice, or a purchase didn't add diamonds, email us with your account email, the date and amount of the charge, and the receipt number if you have it.

Refunds

See the Refund Policy for what can be refunded, then email us to request one.

Report content

To report a reply that breaks our rules, or content that you believe depicts a real person, email [email protected] with the subject "Content report". See our Content & Safety Policy for how reports are handled.

Your data

To access, export or delete your data, or to delete your account, see Delete your data.